FAQ
Welcome to our FAQ page
We understand that you may have questions or concerns, and we're here to help! This page is designed to address common inquiries and provide helpful information about our products, services, and policies. For questions or concerns not addressed here, please contact us by submitting an inquiry.
Document
- What Documents Are Required for Shipment?
- Here are the commonly required documents for shipping:
- Commercial invoice
- Packing list
- Certificate of origin (depending on the import conditions of the destination, such as origin, destination, item, invoice value, etc.)
Based on the provided information, OCS will issue an air waybill (AWB) for your shipment.
*If you are shipping dangerous goods (DG) and/or restricted items, please reach out to us for further guidance and information on the necessary procedures. Our team will be happy to assist you.
- What is Air Waybill (AWB)?
- An air waybill, also referred to as a consignment note, is a vital document that details the terms and conditions of transportation. It includes essential information such as the origin and destination of the shipment, its weight and dimensions, as well as the declared value of the goods being transported. This document serves as undeniable proof of the contractual agreement between the shipper and the carrier.
At OCS, we assign a unique 11 to 12-digit air waybill number to each shipment. This number allows for efficient tracking and monitoring of your package throughout its journey, providing you with peace of mind and visibility every step of the way.
*The terminology "Courier Waybill" (CWB) is also used as an alternative to "Air Waybill" (AWB) for OCS shipments.
- What is Courier Waybill (CWB)?
- A Courier Waybill (CWB) is an Air Waybill (AWB), also referred to as a consignment note, is a vital document that details the terms and conditions of transportation. It includes essential information such as the origin and destination of the shipment, its weight and dimensions, as well as the declared value of the goods being transported. This document serves as undeniable proof of the contractual agreement between the shipper and the carrier.
At OCS, we assign a unique 11 to 12-digit air waybill number to each shipment. This number allows for efficient tracking and monitoring of your package throughout its journey, providing you with peace of mind and visibility every step of the way.
*The terminology "Courier Waybill" (CWB) is also used as an alternative to "Air Waybill" (AWB) for OCS shipments.
- What is HS Code?
- The Harmonized System code, also known as the HS code, is a universally recognized system utilized for the classification and categorization of goods in international trade. This system employs a standardized six-digit numerical code that offers a consistent and streamlined method for identifying products as they traverse borders. By utilizing the HS code, businesses and governments can easily determine applicable duties, taxes, and regulations associated with specific goods. It also aids in statistical analysis, trade monitoring, and the implementation of trade policies.
At OCS, we understand the importance of the HS code in international trade. That's why we encourage our customers to provide accurate and complete HS codes for their shipments, ensuring compliance with customs requirements and facilitating smooth and timely delivery of goods.
- What is Fuel Surcharge?
- A fuel surcharge is an additional cost that is either calculated as a percentage of the base rate or per kilogram. And depending on the country, the rate is either included in the total cost of the service or charged separately from the rate. It is implemented to help both the shipper and the carrier manage the impact of fluctuating fuel prices.
As fuel costs can vary over time, the fuel surcharge provides a mechanism to account for these changes. By incorporating a fuel surcharge into the pricing structure, the shipper and carrier can more accurately reflect the actual cost of fuel at the time of shipment. This approach allows for greater transparency and fairness in pricing, ensuring that both parties can share the burden of fuel price fluctuations. It helps the carrier cover the increased fuel expenses, while providing the shipper with a more stable and predictable cost for their transportation services.
At OCS, we employ a fuel surcharge mechanism to reflect the ever-changing fuel costs. This enables us to maintain the highest level of service quality while effectively managing the impact of fuel price volatility in the market.
- Does OCS Provide Cargo Insurance?
- OCS's liability for the cargo is limited to 26 SDR per kilogram of damaged cargo in accordance with the Conditions of Carriage.
However, if you require compensation for an amount exceeding this limit, OCS provides cargo insurance on your behalf and can increase the limit of compensation up to the declared value of the cargo. Please feel free to contact us with any questions or concerns regarding insurance.
*The liability limit in Special Drawing Rights (SDR) per kilogram was updated on January 1, 2025.
Packaging
- Does OCS Provide Free Packing Materials?
- OCS offers complimentary packing materials, including carton boxes, packaging tape, and document envelopes, exclusively to its registered account holders.
- What is DG Packaging?
- A Dangerous Goods (DG) package is a specially designed package that must be capable of preventing any hazards to safety, health, and the environment in its surroundings. It is important to follow specific instructions when packaging DG to ensure that the package is safe for transport.
Shipping
- How to Arrange a Shipment
- To arrange a shipment with OCS, you have two options:
1. Pickup Service (Collection Service):
To schedule a pickup service for your shipment, you can easily visit the OCS local websites or contact the local offices directly. Our customer service representatives will assist you in arranging a convenient pickup time and location. Please provide the necessary details about your shipment, such as the dimensions, weight, and any special handling requirements.
*The service may not be available in some regions. Please check with the local office.
2. Drop Off:
If you prefer to drop off your shipment personally, you can visit the nearest OCS local office. Our friendly staff will be ready to receive your package and guide you through the necessary procedures. We will ensure that your shipment is securely processed and ready for transportation.
Whether you choose the pickup service or drop-off option, OCS is dedicated to providing efficient and reliable shipping solutions. We strive to make the shipping process as convenient as possible for our customers, ensuring that your packages reach their destination safely and on time.
- How Much Does International Shipping Cost?
- The cost of international shipping is determined by various factors, including the shipping method chosen, the dimensions and weight of the shipment, the destination country, and any additional services required. At OCS, we offer different shipping options to cater to your specific needs:
1. Express Air Shipment:
OCS provides express air shipment services such as IEX Economy, IEX Export, and IEX Import. These services offer fast and reliable delivery for time-sensitive shipments. The cost of express air shipment is typically higher compared to other shipping methods due to the speed and efficiency of the service.
2. Air Forwarding Service:
For more customized shipping requirements, OCS offers air forwarding services under IEX Customize. This service allows for greater flexibility in terms of cargo size, special handling, and specific delivery arrangements. The cost of air forwarding service can vary depending on the specific requirements of the shipment.
3. E-commerce Shipment:
If you are involved in e-commerce business, OCS offers specialized shipping services under iEC. These services are designed to cater to the unique needs of online sellers and provide competitive pricing options for international shipments.
To get accurate and detailed information about the cost of international shipping for your specific shipment, it is recommended to contact OCS directly. Our team will be happy to assist you and provide you with a customized quote based on your requirements.
Tracking
- How to Track a Shipment?
- Tracking your OCS shipment is quick and easy. Here's how you can do it:
1. Visit any of the OCS global website pages.
2. Look for the "Tracking" option, usually located prominently on the screen. Click on it.
For tracking a single package:
- Enter the 11 to 12-digit OCS air waybill (AWB) number without any hyphens (-).
- Click on the "Search" button.
For tracking multiple packages:
- Enter the 11 to 12-digit OCS air waybill (AWB) numbers without hyphens (-), and separate each waybill number with
a comma (,). You can track up to 10 packages simultaneously.
- Click on the "Search" button.
By following these simple steps, you will be able to track the progress of your OCS shipment. The tracking system will provide you with real-time updates on the location and status of your packages, ensuring complete visibility and peace of mind throughout the shipping process.
- How to Track Multiple Packages?
- To track multiple packages with OCS, please follow these steps:
1. Visit any of the OCS global website pages.
2. Look for the "Tracking" option, usually located prominently on the screen. Click on it.
3. Input the 11 to 12-digit OCS air waybill (AWB) numbers without any hyphens (-).
4. Add a comma (,) after each waybill number to separate them. You can track up to 10 packages at a time.
(For example: 123456789012, 98765432101, 567891012345)
5. Click on the "Search" or "Track" button.
By following these instructions, you will be able to track the status and location of multiple packages simultaneously. The tracking system will provide you with updates for each package, ensuring you stay informed about their progress throughout the shipping process.
Import / Export / Customs
- What Are Duties and Taxes?
- Duties and taxes are financial charges that governments impose on imported goods and services. These fees are collected by customs authorities at the point of entry into a country. The purpose of duties and taxes is to generate revenue for the government and protect domestic industries.
Duties are a type of tax that is imposed specifically on imported goods. They are calculated based on the value, quantity, or weight of the imported product. The purpose of duties is to make imported goods more expensive, thereby encouraging consumers to buy locally produced alternatives.
Taxes, on the other hand, are a broader category that includes various charges imposed by the government. These can include value-added tax (VAT), sales tax, excise tax, or other types of levies. Taxes are not limited to imported goods and can also apply to domestic products and services.
The specific rates and types of duties and taxes vary from country to country and are subject to international trade agreements and domestic regulations. It's important for importers and exporters to be aware of these charges and factor them into their business operations to ensure compliance and accurate pricing. At OCS, we provide assistance and guidance to our customers regarding customs duties and taxes, helping them navigate the complexities of international trade and ensure smooth customs clearance processes.
- How Can I Avoid Customs Delay?
- To avoid customs delays, it is important to follow these guidelines:
1. Prepare and provide accurate documentation: Ensure that you have all the necessary documents ready for customs clearance. This may include commercial invoices, packing lists, certificates of origin, and any other required paperwork. Double-check the accuracy of the information provided, including the description of goods, their quantity, and their declared value.
2. Be truthful and transparent: Provide honest and accurate information about the goods being shipped. Avoid misrepresenting the contents or undervaluing the shipment in an attempt to reduce customs duties or taxes. Such practices can lead to delays, penalties, and even legal consequences.
3. Comply with customs regulations: Familiarize yourself with the customs regulations of the importing country. Ensure that your shipment adheres to any specific requirements or restrictions such as permits, licenses, or certifications. Non-compliance with these regulations can result in customs delays and potential confiscation of the goods.
4. Seek professional advice: If you are unsure about any aspect of customs procedures or documentation, it is advisable to consult with customs brokers or freight forwarders who specialize in international trade. They can provide guidance and ensure that your shipment meets all the necessary requirements.
By following these guidelines and being diligent in your customs documentation and compliance, you can significantly reduce the risk of customs delays. This will help ensure a smooth and timely customs clearance process for your shipments.
Restrictions
- What Are The Dangerous Goods?
- Dangerous goods are substances or articles that have the potential to cause harm to people, property, or the environment during transportation. They are categorized by the United Nations (UN) into various classes, which require special handling, packaging, and documentation to ensure safety. Here are some examples of dangerous goods:
1. Explosives: Substances that can cause an explosion or release significant amounts of heat, gas, or light.
2. Gas: Substances that are compressed, liquefied, or dissolved under pressure, such as propane or oxygen.
3. Flammable liquids: Liquids that have a flashpoint below a certain temperature and can easily catch fire, such as gasoline or alcohol.
4. Flammable solids: Solids that can easily ignite and burn rapidly, such as matches or sulfur.
5. Oxidizing agents and organic peroxides: Substances that can cause or enhance the combustion of other materials.
6. Toxic and infectious substances: Substances that can cause harm or be toxic to humans, animals, or the environment.
7. Radioactive substances: Materials that emit radiation and can be harmful to living organisms.
8. Corrosive substances: Substances that can cause severe damage to living tissue or materials through chemical reactions.
9. Miscellaneous: This category includes substances that do not fit into the other specific classes but still pose a risk during transportation.
For a comprehensive list and detailed information about dangerous goods, you can refer to the UNECE Dangerous Goods List and Limited Quantities Exceptions page or consult the International Air Transport Association (IATA) for specific guidelines on the transportation of dangerous goods by air.
If you have any further questions or require specific information about shipping dangerous goods, please feel free to contact us. Our team is well-versed in handling such shipments and can provide the necessary guidance and assistance.
- What is DG Packaging?
- A Dangerous Goods (DG) package is a specially designed package that must be capable of preventing any hazards to safety, health, and the environment in its surroundings. It is important to follow specific instructions when packaging DG to ensure that the package is safe for transport.
- What Are Perishable Goods?
- Perishable goods are items that have a limited shelf life and can spoil or decay quickly if not properly stored or transported. These goods are sensitive to various environmental factors such as temperature, humidity, and time.
Some examples of perishable goods include:
1. Fruits: Fresh fruits like berries, bananas, apples, and oranges are highly perishable due to their high water content and susceptibility to mold or rot.
2. Meats: Beef, poultry, pork, and other types of meat are highly perishable and can quickly become spoiled if not stored at the right temperature. Bacterial growth can occur rapidly, leading to foodborne illnesses.
3. Fish: Fresh fish and seafood are extremely perishable due to their high protein content. If not kept at the right temperature, fishes can spoil quickly, resulting in an unpleasant odor and taste.
4. Vegetables: Leafy greens, cucumbers, tomatoes, and other vegetables have a limited shelf life and can deteriorate rapidly if not stored properly. Changes in temperature and humidity can lead to wilting, mold growth, or rotting.
5. Flowers: Cut flowers, such as roses, tulips, and lilies, are highly perishable due to their delicate nature. They require specific temperature and humidity conditions to maintain their freshness and appearance.
6. Dairy products: Milk, cheese, yogurt, and other dairy products are highly perishable due to their high moisture content. They are susceptible to bacterial growth and spoilage if not stored at the right temperature.
7. Wines: Wine is a perishable product that can spoil if exposed to extreme temperatures or improper storage conditions. Temperature fluctuations can negatively impact the taste, aroma, and overall quality of the wine.
Proper handling, storage, and transportation are crucial for preserving the quality and safety of perishable goods. Cold storage facilities, refrigerated trucks, and specialized packaging are commonly used to maintain the freshness and extend the shelf life of these products.
- Can I send Perishables?
- Yes, OCS specializes in handling and delivering perishable goods. We provide temperature and humidity-controlled shipping containers to maintain your perishable goods in optimal condition until they reach their final destination.
Contact
Please contact the office in charge of your country/region.