Foundation

OCS Worldwide UK’s journey began in 1958, when it was established as a London agency at the request of OCS Japan. The initial singular mission was to meticulously manage the influx of Japanese newspapers and magazines, ensuring timely air freight and precise postage to subscribers across the UK. This foundational experience in handling time-critical, international shipments instilled a commitment to precision, reliability, and customer satisfaction – principles that continue to guide its robust operations today. This early dedication to overcoming logistical challenges for a niche market provided the bedrock for future expansion into broader global logistics.

Infrastructure & UK Footprint 

The early 1980s marked a significant milestone with the opening of OCS Heathrow office, located within the bustling London Heathrow cargo centre. This facility has since evolved into the UK International Hub and Headquarters, serving as the nerve center for global operations. Further regional growth saw the establishment of offices in Milton Keynes (1989), Birmingham (1990), and Manchester (1991). Recognizing the need for streamlined operations, these regional offices were eventually consolidated into the OCS Coventry facility around 2006. This modern hub is a cornerstone of their fulfillment capabilities, designed for high-volume processing and timely distribution across the UK and beyond.

Pivoting to the eCommerce Imperative

A pivotal moment in the company's recent history occurred in 2008 when long-time OCS UK employees Lance Farr and Tim Jones purchased the company from its founders, the Furuzawa family, who had provided essential support to the blossoming enterprise.

Crucially, OCS Japan supported the transfer of the agency, ushering in the modern era under the name of Overseas Courier Services (London) Limited. 

As the digital revolution reshaped how consumers interact with goods and services, Tim and Lance recognized the profound shift towards online shopping. The two UK leaders keenly observed the burgeoning growth of the World Wide Web and the increasing trend of international online orders. This critical insight prompted the company's decisive pivot towards eCommerce logistics. This foresight has enabled their clients to capitalize on the vast opportunities presented by the global digital economy.

Pioneering US Market Access with USPS 

One of the landmark achievements in history occurred in 2010 when OCS Worldwide was awarded the prestigious status of Global Direct Entry Partner with the United States Postal Service (USPS). This was a groundbreaking moment, as OCS Worldwide became the first such 3rd party enterprise to receive this esteemed title. This partnership has helped UK businesses to penetrate the American market. It enables their clients to directly export small eCommerce parcels through the extensive and efficient American postal network, providing unparalleled access to the ever-growing and powerful American consumers of the US.

Extensive Global Mail Network & Partnerships

Building upon the success of their USPS partnership, they have meticulously developed a sophisticated pure mail solution specifically tailored for eCommerce. This includes a robust and highly effective partnership with the UK’s Royal Mail, designed to service international parcels under 2KG with speed and reliability. This success has fostered ongoing and strong relationships with many other major postal operators worldwide, including Canada Post, Australian Post, and Swiss Post. These alliances form a critical part of the expansive OCS global logistics network, ensuring seamless and cost-effective delivery options for their clients' international shipments.

Comprehensive Global Reach & Service Offerings

Supported by the wider OCS network, their ability to offer a diverse range of eCommerce services has grown exponentially, culminating in the expansive network we operate today. They are now proudly connecting businesses to over 220 countries and territories across the globe through Express, Standard, and Economy eCommerce and B2B shipping services.

Integrated Returns Solutions: SIOBO Platform (*Only available in the UK)

OCS UK recognized that in the world of international eCommerce, a seamless returns process is just as crucial as efficient outbound shipping. As international eCommerce exploded, customers increasingly sought solutions to manage unwanted items. In response, the OCS Worldwide UK team developed a proprietary platform called SIOBO (Send It Back ON Line). This intuitive platform empowers consumers to easily manage their own returns, whether for a full refund or a partial credit, significantly enhancing customer satisfaction and streamlining the often-complex returns logistics for the clients. SIOBO minimizes administrative burden and improves the overall post-purchase experience. (The SIOBO solution is only available in the UK.)

Fulfillment Capabilities

By 2020, OCS Worldwide had firmly established itself as a major UK eCommerce logistics powerhouse, dedicated to the efficient shipment and processing of international eCommerce purchases and returns for some of the UK’s biggest online retailers. The demand for their expertise soon extended to emerging eCommerce start-ups, who sought assistance to scale their operations beyond initial garage-based setups. This led to the significant expansion of OCS Coventry, which today runs comprehensive fulfillment operations for some of the UK’s best-known start-up brands. Their services at Coventry cover everything from meticulous inventory management and order processing to packaging, shipping, and handling returns across a diverse range of products, including shoes, apparel, and high-class printed publications.

Trusted Partnership & Enduring Relationships

eCommerce is an emotional purchase. It's about delight, joy, and treating oneself—often on the credit card—to something bought on impulse, even if the customer intends to send it back. It's about how the purchase makes the customer feel and how they feel when they receive it. This includes the fun element of shopping, the anticipation of the delivery, and the excitement of opening the package and trying on the item (or using the gadget) in the privacy and comfort of their own home. 

This is why OCS Worldwide’s service is focused as much on the Consumer as it is on the Client. After all, they are in the business of delivering promises as much as merchandise.

Today, OCS Worldwide in the UK proudly manages B2B and eCommerce movements for over 160 valued customers. These operations are expertly handled from the advanced Coventry Fulfillment Centre, London Heathrow International Hub and Head Office. A testament to their consistent performance and client satisfaction is the fact that many of these customers have entrusted OCS Worldwide to support their international consumer sales for over 15 years. These long-standing relationships underscore their commitment to providing reliable, scalable, and customer-focused logistics solutions that not only meet but exceed expectations, consistently driving global growth and market expansion for their partners.

Partner with OCS Worldwide UK to unlock your global potential. Optimize your international logistics, expand your market reach, and elevate your eCommerce fulfillment strategy with OCS’s proven expertise and innovative solutions.

For more information:

 ▪ Visit OCS Worldwide UK’s Website (click ) 

 ▪ Find OCS Global Network (Office Locations)

 ▪ OCS Worldwide UK’s LinkedIn Page (click)

Official OCS Global Social Media
 
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