Introduction

Located within 20 minutes of Schiphol Airport, OCS Amsterdam leverages its proximity to a major logistics hub to facilitate the immediate processing of express and cargo shipments, serving approximately 200 clients with highly personalized logistics solutions. By prioritizing direct control, OCS Amsterdam delivers flexible, high-quality service—ranging from complex tech project management to time-critical medical shipments—resulting in consistently high customer satisfaction.

Strengths

Express & Customized Service 

OCS Amsterdam’s most frequently selected service is the Express International Courier. Nearly all of the company's clients utilize this service exclusively. Customers highly value the personalized service provided; the Customer Service and Planning departments maintain close relationships with clients, ensuring short lines of communication. The team is dedicated to answering questions and fulfilling requests on extremely short notice.

Tailor-Made Returns Furthermore, OCS Amsterdam manages tailor-made return processes for several major clients. Shipments that require swapping upon delivery or returning at a later date are actively monitored by the OCS team, with detailed status reports sent to the customer on a weekly or monthly basis.

Specialized Project Management 

One example of the most specialized capabilities of OCS Amsterdam is its partnership with a renowned multinational technology corporation. For this client, OCS manages a "demo-pool" of electronic devices sent out on loan to users. The team actively monitors deliveries and loan expiry dates, arranging returns as needed. Upon return, the devices are cleaned, checked, and repacked for the following loan period.

Event Logistics 

OCS Amsterdam also arranges comprehensive event logistics:

• Import: Handling customs clearance, delivery, and collection after events conclude, covering both the Netherlands and the broader European region.
• Export: Managing the export of event materials from the Netherlands to global destinations, including return logistics.

A key strength identified in these operations is the utilization of OCS offices and strong communication channels with local agents. OCS Amsterdam has found that relying on third-party integrators often leads to a decrease in service quality, whereas the internal network ensures superior outcomes.

Factors Contributing to Customer Success

Flexibility and Client-Centricity 

OCS Amsterdam strives to remain a flexible organization capable of reacting quickly to requests, even when substantial adjustments to handling processes are required. Rather than focusing solely on a catalog of existing services, they prioritize identifying and fulfilling specific customer needs. To achieve this, the sales team functions as a strategic partner to the client rather than merely a vendor.

• Customer Service: The department maintains full awareness of each customer’s unique requirements and protocols.
• Drivers: Drivers are trained to differentiate between varying customer preferences and remain in constant contact with the planning team to verify that all operations proceed smoothly.

Case Studies

Automotive Electronics Logistics 

A leading global automotive electronics supplier utilized OCS Amsterdam to distribute replacement navigation units for vehicles sold across Europe, with OCS Amsterdam managing the return process for defective units. The project was handled efficiently as the client shifted increasing volumes from their regular distribution channels to the OCS network. OCS Amsterdam was able to reduce the client's workload and completed the logistics in less time than standard channels.

Long-Term Partnerships 

OCS Amsterdam's dedication to enduring client relationships is exemplified by a major global financial institution and a specialized telecommunications manufacturer, both of whom have been clients since the company's founding in the Netherlands.

Customer Survey Results



In a recent customer survey, results indicated high satisfaction regarding accessibility and communication:

• 77.8% of respondents rated contact with customer service as "Completely Satisfactory."
• 22.2% rated it as "Mostly Satisfactory."

Additionally, customers praised the company's ability to answer questions swiftly and noted that their concerns are always taken seriously.

On-Board-Courier (OBC) Services 

OCS Amsterdam provides regular cross-border charter services to Germany, France, Belgium, and beyond, ensuring a 100% delivery guarantee. 

Backed by years of experience handling sensitive pharma shipments containing dry ice and biological samples, their specially trained staff leverage this expertise to handle time-critical deliveries for an even wider range of customers

OCS Amsterdam stands apart by combining global reach with the agility of a dedicated local partner. Whether you require time-critical medical transport, complex event logistics, or a reliable express courier, they deliver solutions tailored specifically to your operational needs. Contact OCS Amsterdam today to discuss how our specialized Express Network and On-Board-Courier services can secure your supply chain and the delivery of your most valuable products.

For more information:

 ▪ Visit OCS Amsterdam’s Local Website (Click) 

 ▪ Find OCS Global Network (Office Locations)

 ▪ About Express Service: (Read more) 

 ▪ About IEX Logistics: (Read more)

Official OCS Global Social Media
 

   Click or scan with camera